Out of the box handicrafts
Return Policy
Updated as on 7th December 2023
Out of the box handicrafts believes in customer’s complete shopping satisfaction. We always provide the best quality products to our customers to make sure that they never need to use the Return, Exchange and Cancellation policy. However, for Queries related to return/ Exchange kindly read our return and exchange policy.
DISCLAIMER
If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, Out of the box handicrafts will not be liable to pay any claim or exchange the product.
Cancellation:
Cancellation can be done within 24 hours or before delivery of order dispatched message, whichever is earlier. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
Return Policy:
We make sure to make our product listings are as accurate and descriptive as possible so that the customers can make informed choices provide detailed product descriptions for every outfit along with its color, fit, wash care and other details. However, due to differences in every gadget’s display setting, colors, etc., there might be a slight color difference. Therefore, we will not be able to entertain or accept return requests under color difference, fabric material, quality, etc.
In case you need any additional detail/ clarification regarding any product listing, you can contact us on WhatsApp +91 9783805881.
PLEASE NOTE: WE HAVE A SIZE EXCHANGE POLICY ONLY. NO RETURN OR REFUND
Return:
1. If You Receive a Damaged/ wrong Product
Please note that we try to stay accurate to the true colors of our fabrics, however colors of the products may slightly vary due to screen calibrations and photography. At Out Of The Box Handicrafts every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. It is quite rare that you will receive a damaged or wrong product.
However, if a customer does receive a defective or wrong product, then he/she shall inform us within 24 hours from delivery and claim full refund against the returned products. In such a case drop us a WhatsApp message at +91 9783805881 attaching the photo AND VIDEO of package opening and the defect along with the order ID.
If your return request is accepted, Customer has to return product using any near by courier service to our address which is Mentioned in the last section of the page. Items sent back to us without first requesting a return will not be accepted.
2. Exchange -
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit while some garments are styled to be more fitted. Please review our sizing guide on the product page before ordering the garment, to select the size best suited to you.
In case of size exchange customer must raise a request via mail or WhatsApp on the details given below within 24 hours of delivery. The exchange in size is possible only if the required size is available with us. In order to get the size exchange customer need to ship back the garment. We do not provide PICKUP Facility.
The shipping charges of the exchanged product will be borne by the customer. Customer has to ship back the garment within 48 hours of the delivery, failing which we won’t be able to accept any exchange request.
Shipping Charges @Rs. 100 for Per product to be paid by customer in case of exchange.
Refund amount and time period:
Refund amount will be Deposited in bank account, Google pay, Phone Pay at 24-48 hours of receiving the products back at our warehouse. This applies for any product you buy from us.
NOTE: We only accept returns in case of damaged product for which the customer needs to provide us with a proof picture.
No Returns/exchange on any product that is used.
Return Address:
After reviewing this policy, if you have additional questions, want more information about our return policy, or would like to make a complaint, please contact us by e-mail at outoftheboxhandicrafts@gmail.com or WhatsApp us on +91 9783805881.
Address: Out of the box handicrafts
10-A, Dhuleshwar Garden,
Sardar Patel Marg,
C-scheme,
Jaipur (302001),
India